We waited and waited, no letter came. Decided to go straight to PTPTN office at Damansara after spoken to the officer at Call Centre. She says we can always go to the office and get the calculation on the spot. Sad to say, when we arrive, the entire unit is away fora so-called emergency meeting and the officer can't supply us the letter for full settlement. Asked us to wait for 7 working days at least.
A week of holiday went by. The following week, again made a call to the PTPTN Call Centre, and they have yet to process my application. What the hell were they doing there ? Was it so difficult to generate the final sum ? Fortunately, this lady helped me to pushed the Unit Lejar to provide the letter. And they can actually generate the letter in a day. Typical service of the public. When public push for the service after waiting for soooo damn long, then only they decide to give. Real stupid !
And the letter they gave us was dated 24th Feb 2010, and had the gall to ask us to pay by 28 Feb 2010.
Real dumb right ? Not to mentioned, 26, 27 and 28th Feb are public holidays. I think the brain is missing somewhere. Or they are computerized is it ? No need thinking, just generate only. If that is the case, what took them so bloody long ? If not computerized, then have the same courtesy to the customer who is willing to do full settlement - provide 7 workings days as well. As simple as that. But that also cannot do. When asked about it, the reply was, "Oh, puan boleh bayar seminggu selepas itu pun. Sistem kami boleh buat update." What kind of answer is that ? So contradicting and downright stupid !
Urgghh, I am still so pissed off with the service. I think PTPTN should treat the payers with more courteous, especially the ones who are willing to do full settlement and is requesting for as much information as possible.
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